ShoulderHealth terms and conditions

Last updated: May 2023

By accessing or submitting data to, you agree to comply and remain bound by the user terms. The user terms and all the documents incorporated herein are governed by and construed in accordance with Norwegian Law. You agree to submit to the exclusive jurisdiction of the Norwegian courts. offers:
• Health information about musculoskeletal disorders with an emphasis on shoulder pain. We do everything we can to ensure the quality of the information on the website. However, we cannot guarantee that all information is up-to-date and accurate. Health information cannot replace health care from health professionals.
• Health care via video consultation from a physiotherapist with special expertise in shoulder pain.
• The book and online course «Healthy Shoulder Your Way»

The online course «Healthy Shoulder Your Way»
Shoulder Health by Benjamin Haldorsen publishes the online course Healthy Shoulder Your Way and uses the course platform Thinkable.

We want you to be satisfied with the Healthy Shoulder Your Way online course, but should you regret it, you have a 30-day right to withdraw.

The right to withdraw expires 30 days after you register for the online course. If you wish to cancel the agreement, let us know. You can cancel the agreement by writing to us on the contact form. Please state your name and invoice number. If you send your cancellation before the 30-day deadline expires, the cancellation deadline is maintained.

If you exercise your right of withdrawal, we will refund the payments we received regarding this service. The refund will be made without unnecessary delays and we will transfer the money as soon as possible. However, getting your money back can take up to 10 working days.

All content that forms part of ShoulderHealth including the Healthy Shoulder Your Way online course, be it text, videos, designs, logos, icons, images, as well as combinations of these, and all software used on the website, is owned by the publisher, and is protected by Norwegian and applicable international laws and agreements, including without limitation copyright and other laws and agreements that protect intellectual property and proprietary rights. You agree to comply with all applicable laws and agreements, and not to change, obscure, or remove any copyright and other proprietary rights (whether restrictions on use or other restrictions) contained in such Content.

You buy access to the online course Healthy Shoulder Your Way during your 1 year course period. The online course is for personal use and one user. No part of the course can be shared with anyone, including logging in to the course pages. You may not use the Product or the materials available in the Product in a manner that constitutes an infringement of our rights, or in a manner that has not been authorized.

You may not modify, copy, reproduce, publish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including email or other electronic means) any materials from ShoulderHealth including the online course Healthy Shoulder Your Way. Duplicating, sharing, or uploading product files for sharing on websites is considered stealing and will be reported to the extent permitted by law. However, you may download and/or print one copy of pages on the site for personal, non-commercial use.

Price and payment
The online course "Healthy Shoulder Your Way" is USD 97.
You get access for 12 months with a 30-Day satisfaction guarantee.

Video consultation, first session 60 minutes USD 160
- Thorough examination by a physiotherapist with special expertise in shoulder problems
- Individually adapted treatment plan
- Advice, guidance, and exercises
- Written documentation of the examination
- One week's message follow-up

Video consultation follow-up session 30 minutes USD 90.
Used to help you progress or change the treatment plan. You choose whether you want follow-up sessions and, if so, how many. The physiotherapist can advise you on this.

If more than 4 months have passed since you last had an assessment, you probably need an updated assessment.

Change and cancel an appointment
If you have booked an appointment, you can change or cancel it no later than one hour before it starts.

Online physiotherapy limitations
No online service is a perfect substitute for an in-person consultation with a physiotherapist. We are unable to guarantee that our treatments will result in a cure of your particular complaint or condition. We recommend treatments that we believe are likely (based on our experience and training) to be effective, but we cannot guarantee results.

What you will need for a video consultation
You agree to have the following in place to enable us to provide you with online physiotherapy services:

  • good working Internet connection.
  • necessary microphone, headphones, camera, or similar equipment.

We do not accept any liability in the event that you are unable to comply with the specifications set out above.

Use of the ShoulderHealth online physiotherapy service outside of Norway
We make no claims or representations that our online physiotherapy services may be lawfully used outside of Norway. If you choose to access or use the online physiotherapy services from outside of Norway you do so at your own risk.